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What You Want Them to Do Versus What They Will Actually Do

Never let your expectations for other people’s behavior be solely determined by your own personal concept of what is reasonable.

As long as you live, people will contradict your standards for what is moral or logical.

If you want to avoid unnecessary disappointment and frustration, let your expectations be guided not only by your ideals, but also by an actual understanding of how people work, what makes them tick, and how they respond to incentives.

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