In the same way that you can’t please everyone in your personal life, you also can’t satisfy every customer in your professional life.
No one has ever pleased all customers at all times. In due season, the critic and the creator alike will both receive at least one 1-star review. It’s a law of commerce.
Moments of miscommunication or mishap are bound to occur in any relationship. And sometimes your efforts to make things right may fail.
You can always learn from every experience where someone walks away unhappy with you.
Every failure to satisfy a customer’s needs is a lesson on how to get better at the work you do. Even if you don’t think you did anything wrong, you can always improve your ability to serve people more effectively. You don’t need to feel guilty in order to see an opportunity for growth.
Never let “But, I did my best” become a substitute for “I can learn to do better.” Resolving to improve doesn’t have to be equated with repenting for evil.
Is the customer always right? Hell no! But the decision to listen and learn from them is.